To make an appointment, call us at 260- 484-8830. You don’t need any inside knowledge or personal ties to reach out to us. Anyone can call us. You don’t need an “in” to be treated here. Finally, you don’t need a referral to make an appointment with one of our specialists. The representatives who staff our appointment lines are knowledgeable, well trained, and sensitive, and they can answer many of your questions.
You will need to answer a few questions about your cancer status, past treatment history, and other things that will help us match you with the right doctor for your needs.
Check your Insurance
We participate with most major insurance companies and will submit claims to your carrier on your behalf. Medicaid patients are welcome. As a new patient, you will meet with our patient account representatives, complete a patient information form and verify your insurance information. Please bring your insurance identification card(s) with you. A photocopy will be placed in your billing file. If you are covered by more than one insurance company, please let us know which company is the primary carrier. This will help avoid any delays in receiving benefits. If there is any change in your health coverage, please contact the office to update your records.
Some insurance companies require you to use a specific laboratory or to obtain referrals or pre-authorization for office visits, hospital admissions, and treatment. It is your responsibility to obtain the initial referral and bring this with you on the first day of your first visit. If you need assistance with your insurance requirements, our staff will make every effort to help you.
Co-payments are payable at the time of your visit. We accept Visa, MasterCard and Discover.
We will be happy to assist you in developing a payment plan.
Please call our patient accounts representative if you have questions or need assistance in coordinating and filing claims with your insurance company. Please be assured that your confidentiality will be respected at all times.
Meet Your Team
At your first visit, you’ll meet the doctors, nurses, and other healthcare professionals who will work together to care for you. Having them work together gives you the benefit of their skills and experience in different areas. This approach helps us make sure that you receive the best possible treatment, designed for you.
A note about nurses: Nurses play an important role in caring for patients at FWMOH and are often the members of your treatment team that you’ll see the most. They bring extraordinary compassion, knowledge, and expertise to your care, and will help you through every step of your experience.
Sign up for my chart
Sign up for my chart
When submitting personal information for your medical records, you can be assured of the following:
The information will not be shared with anyone not on our staff or involved in your medical care.
Your email address will not be provided to third parties, unless we are required to do so by law.
We will not create individual profiles with the email information you provide.
We do not collect information for commercial marketing.
Your information will be used to:
Consider your suggestions.
Possibly respond directly to you for clarification.
Process your request for materials, if you make one.
Try to answer your questions if you ask them.
Register you for an event, if you request it.
As a courtesy, this site provides links to other sites. These sites are not under our control, and we are not responsible for the contents of any linked sites, or the security and privacy practices of those sites. Information provided on this site is not meant to replace the advice of medical professionals. Please check with your health-care provider for advice or guidance specific to your case. To download our HIPAA notice of privacy practices, Click Here (WILL GET THE .pdf SOON).
Meet Your Team
To provide a mechanism to define the relationship between The Cancer Center and its patients and to emphasize the need for the observance of the rights and responsibilities of patients.
Our foremost concern is to provide for our patients’ health care needs, while recognizing their dignity as human beings. We support and protect the fundamental human, civil, constitutional, and statutory rights of each patient according to the following procedure:
Our patients have the right to:
Expect us to operate according to a code of ethical behavior.
Expect impartial, considerate, and respectful care regardless of race, religion, sex, national origin, age, or handicap.
Obtain from your physician current information concerning your diagnosis, treatment, and prognosis in terms you reasonably can be expected to understand.
Receive from your physician information necessary to give informed consent before any procedure or treatment. Except in emergencies, such information should include the specific procedure or treatment, the medically significant risks involved, and the probable duration of incapacitation. Where medically significant alternatives for care or treatment exist, or when you request information concerning medical alternatives, you have the right to that information.
Know who is responsible for your care and participate in planning for treatment. You may also refuse treatment to the extent permitted by law, and should be informed of the medical consequences of your action.
Receive every consideration of privacy concerning your medical care program. Case discussion, consultation, examination, and treatment should be conducted discreetly; and all communications and records pertaining to your care are treated as confidential.
Prompt assessment and management of your pain by health-care professionals, who are committed to bringing you comfort.
Expect that within our capacity, we will respond to your requests for services. We provide evaluation, service, and/or referral as indicated by the urgency of the case. You have the right to receive complete information and explanation concerning the needs for an alternative to a transfer to another facility.
Present complaints regarding quality of care. Complaints may be presented in person or in writing to the department leader or administration, and you will receive a response. Presentation of a complaint does not compromise your future access to care.
Access protective services.
Obtain information about any relationship of this cancer center to other health care and educational institutions, as concerns your care.
Expect reasonable continuity of care and that you are informed by your physician of continuing health care needs following discharge.
Receive a reasonable estimate of charges, on request, before treatment and an explanation of your bill, regardless of source of payment. Have the right to receive full information on the availability of known financial resources for your case, and, if you are eligible for Medicare, to know that our group accepts the Medicare assignments of benefits.
Know the regulations that apply to your conduct as a patient.